30-Day Money Back Guarantee
1800travertine has a 30 day money back guarantee for customers in the United States for unused materials. You can return your product for any reason within 30 days of delivery and get a full refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed and then returned.

Product Damaged in Shipping
If your product arrives damaged or shorted simply call us within 5 days of delivery to make a claim. We will take immediate steps to replace the product or refund your money, as to which solution is acceptable for both parties. Please do not schedule installation of your products until after the product has been received and examined.

Cancellations
Orders can be cancelled prior to shipping without penalty.

Refused Orders
Do not refuse any shipment. If your shipment arrives damaged, call us immediately for assistance (please see Damages Policy). If you refuse a shipment, 1800travertine will charge all applicable shipping fees as part of the return. The customer is solely is responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 25% restocking fee.